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Service F.A.Q.

Can't find what your looking for on this page? Click HERE to submit a request to our Technical Support Team or by phone at +315-393-4450.

Is an RMA required before sending an instrument to DeFelsko for repair?
  • No RMA is required. Simply print, complete and return our online Service Form (form located on our support home page) with your instrument.
  • Our Service department's goal is to evaluate your instrument and contact you within one (1) day of our receiving the gage in for service or calibration. All parts are available on-site which gives us the ability to service gages quickly and ship most gages within one day anywhere in the world. Ironically the only thing that usually slows down this process is waiting for response once the evaluation has been sent.

Where do I send my instrument for repair or recertification?

 
DeFelsko Corporation
Attn: Service Department
802 Proctor Avenue
Ogdensburg, NY 13669 USA
 
  Include: Service Form

   Note to our International Customers:

Include a Commercial Invoice showing the description of the instruments, and Value for Customs Purposes Only. Include the following statement:

"U.S. Goods Returned For Repair/Calibration. Country of Origin: USA. "

NOTE: Failure to include this statement in your invoice will result in U.S. Customs assessing duties on the shipment, which we will in turn pass on to the customer/shipper.

I've sent my gage in for service, how do I check to see if it has been received?

  • Using your gage serial number, you may check the current status of your instrument online.