Troubleshooting

Before returning for service...
  1. Install new batteries in the proper alignment as shown within battery compartment.
  2. Examine the sensor for debris or damage.
  3. Perform a Hard Reset.
  4. If issue is not resolved, Update your PosiTector gage body and re-attempt measurements.

IMPORTANT: If you must return the Gage for service, please fill out and include the Service Form located on our Service and Support page with the Gage. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address.

  1. Install new or newly recharged batteries in the proper alignment as shown within battery compartment.
  2. Examine the probe tip for dirt or damage.
  3. Perform a Hard Reset and a Zero.
  4. Place a plastic shim onto a hard surface (i.e. glass) and attempt a measurement.

IMPORTANT: If you must return the Gage for service, please fill out and include the Service Form located on our Service and Support page with the Gage. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address.

  1. Install new or newly recharged batteries in the proper alignment as shown within battery compartment.
  2. Examine the probe tip for dirt or damage.
  3. Perform a Hard Reset.
  4. Place the metal shim over the glass plate and attempt a measurement.

IMPORTANT: If you must return the Gage for service, please fill out and include the Service Form located on our Service and Support page with the Gage. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address.

  1. Install new or newly recharged batteries in the proper alignment as shown within battery compartment.
  2. Clean the measurement anvils using the cleaning card.
  3. Perform a Hard Reset.
  4. Verify accuracy and operation.
  5. If issue is not resolved, Update your PosiTector gage body and re-attempt measurements.

IMPORTANT: If you must return the Gage for service, please fill out and include the Service Form located on our Service and Support page with the Gage. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address.

  1. Install new batteries in the proper alignment as shown within battery compartment.
  2. Examine the surface temperature sensor for dirt or damage.
  3. If the humidity sensor is slow to respond or reading erratically, recondition the sensor by removing the probe from the gage body and wrapping it in a damp cloth overnight.
  4. Perform a Hard Reset.
  5. If issue is not resolved, Update your PosiTector gage body and re-attempt measurements.

IMPORTANT: If you must return the Gage for service, please fill out and include the Service Form located on our Service and Support page with the Gage. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address.

  1. Install new or newly recharged batteries in the proper alignment as shown within battery compartment.
  2. Examine the probe for damage. Use the supplied cleaning tool to clear dirt or debris from test cell.
  3. Perform a Hard Reset.
  4. If issue is not resolved, Update your PosiTector gage body and re-attempt measurements.

IMPORTANT: If you must return the Gage for service, please fill out and include the Service Form located on our Service and Support page with the Gage. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address.

There are no user serviceable components. Any service must be performed by DeFelsko Corporation.

IMPORTANT: If you must return the Gage for service, please fill out and include the Service Form located on our Service and Support page with the Gage. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address.

  1. Install new or newly recharged batteries in the proper alignment as shown within battery compartment.
  2. Examine the probe tip for dirt or damage.
  3. Perform a Hard Reset and a Zero.
  4. If issue is not resolved, Update your PosiTector gage body and re-attempt measurements.

IMPORTANT: If you must return the Gage for service, please fill out and include the Service Form located on our Service and Support page with the Gage. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address.

  1. Install new or newly recharged batteries in the proper alignment as shown within battery compartment.
  2. Examine indentor tip and presser foot for dirt or damage.
  3. Perform a Hard Reset.
  4. Attempt a measurement on the supplied test block.
  5. If issue is not resolved, Update your PosiTector gage body and re-attempt measurements.

IMPORTANT: If you must return the Gage for service, please fill out and include the Service Form located on our Service and Support page with the Gage. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address.

  1. Install new or fully recharged batteries in the proper alignment.
  2. Examine all wires, plugs and connectors for damage.
  3. Ensure the test sponge is properly moistened.
  4. Re-attempt measurement.

IMPORTANT: If you must return the Gage for service, please fill out and include the Service Form located on our Service and Support page with the Gage. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address.

There are no user serviceable components. Any service must be performed by DeFelsko Corporation.

IMPORTANT: If you must return the Gage for service, please fill out and include the Service Form located on our Service and Support page with the Gage. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address.

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