Troubleshooting

Before returning for service...
  1. Install new batteries in the proper alignment as shown within battery compartment.
  2. Examine the sensor for debris or damage.
  3. Perform a Hard Reset.
  4. If issue is not resolved, Update your PosiTector gage body and re-attempt measurements.

IMPORTANT: If you must return the Gage for service, describe the problem fully and include measurement results, if any. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address. See the Service & Support page for more information.

  1. Install new or newly recharged batteries in the proper alignment as shown within battery compartment.
  2. Examine the probe tip for dirt or damage.
  3. Perform a Hard Reset and a Zero.
  4. Place a plastic shim onto a hard surface (i.e. glass) and attempt a measurement.

IMPORTANT: If you must return the Gage for service, describe the problem fully and include measurement results, if any. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address. See the Service & Support page for more information.

  1. Install new or newly recharged batteries in the proper alignment as shown within battery compartment.
  2. Examine the probe tip for dirt or damage.
  3. Perform a Hard Reset.
  4. Place the metal shim over the glass plate and attempt a measurement.

IMPORTANT: If you must return the Gage for service, describe the problem fully and include measurement results, if any. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address. See the Service & Support page for more information.

  1. Install new or newly recharged batteries in the proper alignment as shown within battery compartment.
  2. Clean the measurement anvils using the cleaning card.
  3. Perform a Hard Reset.
  4. Verify accuracy and operation.
  5. If issue is not resolved, Update your PosiTector gage body and re-attempt measurements.

IMPORTANT: If you must return the Gage for service, describe the problem fully and include measurement results, if any. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address. See the Service & Support page for more information.

  1. Install new batteries in the proper alignment as shown within battery compartment.
  2. Examine the surface temperature sensor for dirt or damage.
  3. If the humidity sensor is slow to respond or reading erratically, recondition the sensor by removing the probe from the gage body and wrapping it in a damp cloth overnight.
  4. Perform a Hard Reset.
  5. If issue is not resolved, Update your PosiTector gage body and re-attempt measurements.

IMPORTANT: If you must return the Gage for service, describe the problem fully and include measurement results, if any. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address. See the Service & Support page for more information.

  1. Install new or newly recharged batteries in the proper alignment as shown within battery compartment.
  2. Examine the probe for damage. Use the supplied cleaning tool to clear dirt or debris from test cell.
  3. Perform a Hard Reset.
  4. If issue is not resolved, Update your PosiTector gage body and re-attempt measurements.

IMPORTANT: If you must return the Gage for service, describe the problem fully and include measurement results, if any. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address. See the Service & Support page for more information.

There are no user serviceable components. Any service must be performed by DeFelsko Corporation.

IMPORTANT: If you must return the Gage for service, describe the problem fully and include measurement results, if any. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address. See the Service & Support page for more information.

  1. Install new or newly recharged batteries in the proper alignment as shown within battery compartment.
  2. Examine the probe tip for dirt or damage.
  3. Perform a Hard Reset and a Zero.
  4. If issue is not resolved, Update your PosiTector gage body and re-attempt measurements.

IMPORTANT: If you must return the Gage for service, describe the problem fully and include measurement results, if any. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address. See the Service & Support page for more information.

  1. Install new or newly recharged batteries in the proper alignment as shown within battery compartment.
  2. Examine indentor tip and presser foot for dirt or damage.
  3. Perform a Hard Reset.
  4. Attempt a measurement on the supplied test block.
  5. If issue is not resolved, Update your PosiTector gage body and re-attempt measurements.

IMPORTANT: If you must return the Gage for service, describe the problem fully and include measurement results, if any. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address. See the Service & Support page for more information.

  1. Install new or fully recharged batteries in the proper alignment.
  2. Examine all wires, plugs and connectors for damage.
  3. Ensure the test sponge is properly moistened.
  4. Re-attempt measurement.

IMPORTANT: If you must return the Gage for service, describe the problem fully and include measurement results, if any. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address. See the Service & Support page for more information.

PosiTest HHD will not detect holidays...

  • Check Electrode Connections: With the detector powered OFF, check all connections. Ensure the extension rod is fully engaged with the barrel of the PosiTest HHD and the lock gate is engaged.
  • Check Ground Connections: With the detector powered OFF, remove the ground cable and fully reinsert it twisting clockwise 180° until locked. Ensure the opposite end is clean and well connected to the substrate of the coating system being inspected.
  • Check Test Voltage: If the test voltage is too low, the PosiTest HHD will not find holidays.
  • Reduce Travel Speed: Recommended travel speed of the PosiTest HHD is a maximum of 0.3m/second (1ft/second). Since the PosiTest HHD operates at a pulse repetition rate of 30 pulses per second, it is possible to miss holidays if the travel speed exceeds the recommended maximum.

PosiTest HHD turns OFF while in use...

  • Check Battery: A low or defective battery will not be able to sustain the power required to operate the PosiTest HHD. Charge or replace the battery. To determine if the battery is defective refer to Battery Charging (pg. 12 of manual).

When generating high voltage, the PosiTest HHD display is lower than the test voltage...

  • The PosiTest HHD integrated jeep/crest meter ALWAYS displays the actual voltage being generated. Although the PosiTest HHD will regulate the output voltage to match the test voltage, there are circumstances when it is not possible to generate the test voltage. For example, overloading of the electrode by setting the voltage higher than recommended for the coating system under inspection may result in a generated voltage lower than the test voltage. Reducing the brush or electrode size will also reduce loading.

IMPORTANT: If you must return the Detector for service, please fill out and include the Service Form located on our Service and Support page with the Detector. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address.

NOTE: When returning the PosiTest HHD for service or repair, DO NOT include any batteries.

There are no user serviceable components. Any service must be performed by DeFelsko Corporation.

IMPORTANT: If you must return the Gage for service, describe the problem fully and include measurement results, if any. Be sure to also include the probe, your company name, company contact, telephone number and fax number or email address. See the Service & Support page for more information.

Choose a product from left to see Troubleshooting Steps